FREQUENTLY ASKED QUESTIONS
ORDERS & PAYMENT
Order Processing
We will process your order within 1 to 2 business days of payment confirmation. If you have any enquiries regarding your order, kindly write to us at sales@wenken.com with your Order No.
How do I make changes to an order I’ve already placed?
Our goal is to get your order packed and shipped to you as soon as possible. If we can access your order before it ships, we will be happy to cancel the original order and provide you with a new modified order. However, we cannot guarantee the same.
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Contact us here to request any changes to an order placed.
Bulk Purchase Orders
We accept bulk purchase orders. To get a quotation from us, please write to us at sales@wenken.com
Payment Methods
We receive payments via debit card, credit card and PayPal. We also accept payments via Bank Transfer or Corporate PayNow. Account Details: Account Number: 2013242765 Bank Name: UOB Account Holder: Wen Ken Marketing (S) Pte Ltd Corporate Pay Now: 199405838CC01
Tracking your Orders
We will send you a tracking notification once your product has been shipped out.
SHIPPING & RETURNS POLICY
Shipping and Delivery
A shipping fee of SGD4.99 applies for all orders on the website. Free shipping for orders above SGD50 within Singapore Island only. We do not provide delivery service to Delivery Restricted Area such as 1. Changi Airport 2. Alps Ave 3. Sentosa 4. Jurong Island Kindly allow 1 to 2 working days for processing and delivery of orders. Our normal delivery hours are between “9am” to “7pm”. In case of a failed delivery, a redelivery charges of $5.99 to $9.99 will apply (depending on your order quantity and distance). As such, please arrange for someone to receive your order.
Self Collect Option
We offer a self-collect option for our customers. You can opt to collect your order at our store located here.
We will notify you once the order is ready for collection. Normal processing time varies between 1 to 2 business days.
Once notified, we hold orders for customers up to 7 to 10 days to allow for self-collection.
Returns, Exchanges and Cancellation
1. When can I return or make an exchange of an item? You can exchange or return any item purchased within 3 days of the delivery date. However, any returns and exchanges may be provided only if: -Defective item or incorrect item from the order is on record. -Missing item is received We offer full refunds for defective items. 2. How do I cancel my order? Cancellation of order is not allowed once payment is completed.
PRODUCT FAQs
Is Three Legs Cooling Water suitable to drink after sports-related activities?
Yes, it quickly regulates the balance of body heat and help to replenish water.
Is the flavor added into Three Legs Cooltopia healthy?
We use fruits flavoring which comply with the safety and quality guidelines from international health standards.
Have any other questions about our products?
We will be happy to answer your questions, please feel free to reach out to us at sales@wenken.com or click here to contact us.