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FREQUENTLY ASKED QUESTIONS

ORDERS & PAYMENT

Order Processing

We will process your order within 1 to 2 business days of payment confirmation. If you have any enquiries regarding your order, kindly write to us at sales@wenken.com with your Order No.

How do I make changes to an order I’ve already placed?

Our goal is to get your order packed and shipped to you as soon as possible. If we can access your order before it ships, we will be happy to cancel the original order and provide you with a new modified order. However, we cannot guarantee the same. 

Contact us here to request any changes to an order placed. 

Bulk Purchase Orders

We accept bulk purchase orders. To get a quotation from us, please write to us at sales@wenken.com

Payment Methods

We receive payments via debit card, credit card and PayPal. We also accept payments via Bank Transfer or Corporate PayNow. Account Details: Account Number: 2013242765 Bank Name: UOB Account Holder: Wen Ken Marketing (S) Pte Ltd Corporate Pay Now: 199405838CC01

Tracking your Orders

We will send you a tracking notification once your product has been shipped out.

SHIPPING & RETURNS POLICY

Shipping and Delivery

A shipping fee of SGD4.99 applies for all orders on the website. Free shipping for orders above SGD50 within Singapore Island only. We do not provide delivery service to Delivery Restricted Area such as 1. Changi Airport  2. Alps Ave   3. Sentosa    4. Jurong Island Kindly allow 1 to 2 working days for processing and delivery of orders.  Our normal delivery hours are between “9am” to “7pm”.  In case of a failed delivery, a redelivery charges of $5.99 to $9.99 will apply (depending on your order quantity and distance). As such, please arrange for someone to receive your order.

Self Collect Option

We offer a self-collect option for our customers. You can opt to collect your order at our store located here. 

We will notify you once the order is ready for collection. Normal processing time varies between 1 to 2 business days.

Once notified, we hold orders for customers up to 7 to 10 days to allow for self-collection.

Returns, Exchanges and Cancellation

1. When can I return or make an exchange of an item? You can exchange or return any item purchased within 3 days of the delivery date. However, any returns and exchanges may be provided only if: -Defective item or incorrect item from the order is on record.  -Missing item is received We offer full refunds for defective items.  2. How do I cancel my order? Cancellation of order is not allowed once payment is completed.

PRODUCT FAQs

When is the best time to drink Three Legs Cooling Water?

Anytime. Especially when the body shows symptoms of “heatiness”.

Can I drink Three Legs cooling water with western medicine?

We do not recommend it. Our recommendation is to drink it one hour after consuming western medicine.

Is Three Legs cooling water halal-certified?

Yes. Our products are all certified-halal.

If I do not have body “heatiness”, can I still consume and treat Three Legs Cooling Water as a normal drink?

Yes. Three Legs Cooling Water can be used to relieve the body of or prevent “heatiness”, which may be caused by hot weather or the consumption of spicy food or the other factors explained above.

I have not drank Three Legs Cooling Water before, can I know how does it taste like?

Three Legs Cooling Water is available in two types: - Classic Cooling Water which is colorless, odorless, sugar-free, and tastes similar to natural mineral water. It is available in 200ml & 500ml. - Cooltopia which is in Lychee, Guava and Lime flavour. It is available in 320ml.

How long can I store my Three Legs Cooling Water? How long can I keep it after I have opened the bottle?

The shelf life is printed onto the bottle. You can keep it for the next day if you are unable to finish it during the same day. However, for Cooltopia, it is best to finish it on the same day.

What are the active ingredients in Three Legs Cooling Water?

The main active ingredients in Three Legs Cooling Water is raw Gypsum Fibrosum.

Is there anyone who should not drink Three Legs Cooling Water?

Three Legs Cooling Water is suitable for all age groups. However, for those who have cold body constitution, drink it in moderation.

Are there any side effects if I drink more than the daily-recommended dosage?

It is advisable to drink according to the recommended dosage. There are no known side effects for over dosage.

Can I drink Three Legs Cooling Water with meals?

Yes, especially with barbecued, fried or spicy food. Three Legs Cooling Water is able to relieve the “heatiness” caused by these types of food.

Yes, it can help. According to Chinese Medicine theory, smoke/haze can lead to body “heatiness”. Some of the symptoms include dry and sore throat. Three Legs Cooling Water is able to relieve body “heatiness”.

Can Three Legs Cooling Water help to improve our respiratory health that is affected by haze?

Can I drink Three Legs Cooling Water when it is cold?

Yes. However, drink Three Legs Cooling Water at room temperature if you have a fever.

Have any other questions about our products?

We will be happy to answer your questions, please feel free to reach out to us at sales@wenken.com or click here to contact us.

We use fruits flavoring which comply with the safety and quality guidelines from international health standards.

Is the flavor added into Three Legs Cooltopia healthy?

Is Three Legs Cooling Water suitable to drink after sports-related activities?

Yes, it quickly regulates the balance of body heat and help to replenish water.

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